Support

Biomtrx is owned and operated by Kahunas FZE.

Can't sign in?

Use the same email and login as your coaching app. If your account is not ready for Biomtrx, contact your coach first so they can check your client account and health-data access.

Data not syncing?

Open Biomtrx and check the sync status screen.
Confirm health permissions are still granted in your phone settings (Apple Health → Sharing, or Health Connect → App permissions).
Tap "Sync now". Background sync timing is controlled by your phone's operating system and may be delayed after a restart, during low-power mode, or while the phone is offline.

Want to stop syncing or delete your data?

Revoke Biomtrx's permissions in Apple Health or Health Connect to stop it reading new data. You can also withdraw health-data consent or disconnect Biomtrx through your coaching account where that option is available.

For access, export, correction, restriction, or deletion requests, contact your coach or email compliance@kahunas.io. Signing out of Biomtrx stops the active session but does not by itself delete data already delivered to your coach. Read the Biomtrx privacy notice for details.

Still stuck?

Email support@kahunas.io with your coach's platform address and a description of the problem. Never send passwords, sign-in codes, or health readings by email.

Business contact

Kahunas FZE, Customer Support, Coworking Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.