Support

Biomtrx is owned and operated by Kahunas FZE.

Can't sign in?

Use the same email and login as your coaching app. If your account is not ready for Biomtrx, contact your coach first so they can check your client account and health-data access.

Data not syncing?

Open Biomtrx and check the sync status screen.
Confirm health permissions are still granted in your phone settings (Apple Health → Sharing, or Health Connect → App permissions).
Opening Biomtrx checks for new data automatically. You can also tap "Sync now". An offline phone keeps readings queued until a later sync can send them.

On iPhone, Apple Health background updates run at most hourly, not on a fixed schedule. Low Power Mode and turning off Background App Refresh can delay or stop updates. After restarting your iPhone, unlock it once before background syncing can resume. If you force quit Biomtrx, background updates stop until you reopen it. Keep health permissions and Background App Refresh enabled; open Biomtrx when you need to check for new data.

Want to stop syncing or delete your data?

Revoke Biomtrx's permissions in Apple Health or Health Connect to stop it reading new data. You can also withdraw health-data consent or disconnect Biomtrx through your coaching account where that option is available.

For access, export, correction, restriction, or deletion requests, contact your coach or email compliance@kahunas.io. Signing out of Biomtrx stops the active session but does not by itself delete data already delivered to your coach. Read the Biomtrx privacy notice for details.

Still stuck?

Email support@kahunas.io with your coach's platform address and a description of the problem. Never send passwords, sign-in codes, or health readings by email.

Business contact

Kahunas FZE, Customer Support, Coworking Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.